WHAHAH!
was troubled abt some broadband issue since last wkend.

the summary:
my broadband contracts ends 01/12/08.
singtel sent us a mailer,
saying they are having recontract offers from 27-30 nov.
and i have only over the wkends to consider?
and i am such a IT idiot?

so after much consideration,
i clicked 'submit' last sunday.
and minutes later,
i realised theres sth called MIO PLAN!
and i can save ard $20 every mth with MIO PLAN!

so i waited patiently until monday to call mio hotline.
the receipt of the activation said 'account will be activated the next day after 5pm'.
which means,
if i were to call them before 5pm,
the change is possible rite?
logical rite?

so i called at 12plus.

this guy answered the phone.

a: can u help me check if i am eligible for mio plan?
g: oh. u are eligible.
a: u sure? how come u didnt ask how come my dad doesnt have a fixed line under his name? i thought mio plan means a bundle of 3?
g: oh its okay. fixed line not a prob. so ur fixed line is under whose name?
a: my grandmother. so how do i go abt doing the transfer of name? any payment needed?
g: oh, for mio plan, it will be waived.
a: oh okay. so u were saying i am eligible for it?
g: oh yes.
a: but.. i accidentally recontraced my broadband contract last nite.
g: oh. then cannot already. and wat do u mean by accidentally?
a: u guys sent me a mailer and asked to make a decision within the wkends. my dad doesnt know eng, and asked my pri sch bro to do it. usually these stuffs are done by me. but it so happened tt i am not home, so its an accident.
g: but miss adeline, theres nth called accidental. u juz wanna cancel ur contract and join mio plan rite?
a: yes! but how come u were so confirmed tt i can join mio plan juz now?
g: cos u didnt say! u asked for eligibility. and usually if customers have this prob, they will raise their prob to us upfront.
a: so now tt u don see anything wrong in the system right in front of u, means i am still eligible rite? plus, the account will only be activated after 5pm.
g: oh~ no. miss adeline, it is already in the process.
a: if tts the case, how come its not reflected in ur system?
g: cos its still in the process.
a: ok. so i want to cancel tt and join mio plan.
g: miss adeline, for this, we have to ask for approval from our manager.
a: but its only in the process as u said. so juz cancel it!
g: its not so easy as simply cancelling. we need to ask for approval.
a: so how long muz i wait?
g: i will get back to you in the evening. so can i have ur dad's contact number?
a: for wat? i am in charge of all this. anything can juz speak to me.
g: cos he is the subscriber?
a: he doesnt have a handphone.
g: oh okay. cos i need to write under the remarks why am i talking to the daughter and not the subscriber when questioned.
a: yes! write there. i will be responsible, and i am said to contact me.
g: so how old are u?
a: totally eligible for mio plan. coming 21.
g: ok. cos u have to understand age is an issue here. if u are not up to the age, we need an adult above 21.

and so he called me when i was queuing for the shuttle bus from nuh.
g: it hasnt been approved yet. i will monitor and give u a call back tml.

ytd..
5pm still no call.
so i called him lor.

g: oh. my manager is not in office.
a: wat? singtel is such a big corporation and there is only 1manager dealing wif such issue?
g: cos we are in the sales dept? and theres only 1manager.
a: so when will she be back?
g: not sure. but i will monitor and get back to u tml.
a: come on! wats so difficult in cancelling a contract? dont keep me hanging. the most i switch to another provider. as u know, M1 and starhub do have better benefits and i am sure they are much efficient.
g: i will get back to u tml.

and today!
a lady called.

l: hi miss adeline. ur request has been approved. my colleague will contact u in 3working days regarding the procedures.
a: oh. so g will call me? or some1 else?
l: yes, g is on mc today!
(hahhaha!)

MIO PLAN!
MIO PLAN!
MIO PLAN!

sms me whenever u are free!
sms me whenever u are bored!
i will entertain u!