what kind of customer service is this?

called up singtel ytd to enquire on my dad's line.
and the female operator happily yawned into the phone.
OMG!
SINGTEL!!
but well, singtel is well-known for its sucky service.

and today again!
called up ocbc cos i have yet received my bill..
but cos i used my mum's card so i am reponsible for this payment.
this stupid guy, IVAN CHONG,
asked for card number,
asked if i am main or sub,
asked for main's name...
all these questions are perfectly fine!

and he continued:
when was the last time u used this card?
where was it?
wats the amount?
WAHLAO!
i feel like asking him: are u going to ask me whats my purchase?
if he really did ask that, i will say sure: bra&panties. happy?
PLUS!
he: how do u normally make your payment?
me: i go ocbc..
he: yes. but what mode of payment? cash? card?
me: cash.

and so i asked when they send the bill. 1st nov.
i requested for a duplicate.
he say need main subscriber.
its like..
if i am the sub, why cant i ask for a duplicate?
i signed the card, i am paying the bill, why cant i see my bill?
then in the first place, why want me to verify my address?
idiotic fellow!

he diedie dont want to send me the bill!

i dont mind him asking so many questions if he had asked in a more polite manner.
but his tone really sucks like mad la!

at last,
i found out tt i dont need my bill to pay over the counter..

before we hang up,
me: and whats your name?
he: ivan.
me: ivan what?
he: ivan ch-o-ng.
me: and u are just a telemarketer?
he: no. we dont do sales. we are from the credit card contact centre.
(damn! i shld have ans:
oh! just an operator sitting in the call floor waiting for calls to come in?)

i was damn super duper angry!